Two Minds Group and its Divisions Terms of Use
These Terms of Use govern your access and use of www.twomindsgroup.com, www.deadlinesigns.com, www.charlottelogos.com, reseller.deadlinesigns.com (referred to herein as “this Site”). Please read these Terms of Use carefully. By accessing or using this Site, you agree to be bound by these Terms of Use and to any additional guidelines, restrictions, regulations or rules that may be posted in connection with specific sections or services of this Site. Two Minds Group reserves the right to make changes to this Site and to these Terms of Use at any time without prior notice. By continuing to use the Site after we post a change, you will be deemed to have accepted the new Terms of Use. You should review these Terms of Use each time you access this Site.
Payment Terms
All fees and charges are payable in accordance with these herein terms at the time the fee or charge becomes payable. Once a User submits a request on the Site to purchase sign products or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or otherwise paid by the User. Please note that no work will proceed on any print job in your order until full payment is received and cleared by Two Minds Group. If needed, additional fees may be necessary for orders that require further services before beginning production.
All prices and amounts shown on this Site are in U.S. Dollars. We accept Visa, MasterCard, AMEX and Discover cards, Company Checks, Bank Checks and Paypal. Returned checks are subject to a $35.00 charge and the customer will be responsible for the delay of order processing.
We provide this site on an "as is" basis and make no representations or warranties of any kind, express or implied, as to the content, materials, or products included on this site. Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card has been charged.
Price
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price of the product itself on the day of your order. Two Minds Group reserves the right to modify prices from time to time. Despite our best efforts, a small number of the products in our site may be mispriced. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you to let you know the correct price and give you the opportunity to reconfirm your order or cancel your order and notify you of such cancellation. If your order is cancelled after your payment has been processed, we will issue a full refund to the original form of tender.
Sales Tax
Two Minds Group is required to collect sales tax on all purchases. For orders shipped out of the state of North Carolina, Two Minds Group is required to collect the sales tax amount for that given state. Tax is calculated based on the finished product and shipping total.
Promotion Restrictions
By participating in any promotion made available through this Site or e-newsletter, you become subject to the rules specified in such promotions and the restrictions set forth herein. Coupon-based discounts will only be applied if a valid coupon code is entered at the time of purchase. No discount can be combined with any other offer, and no adjustments will be made to prior purchases. Discounts should only apply to sign products and, when applicable, sign accessories. Custom quotes, Rush production, Graphic design and web services, and expedited Air shipping are non-discounted items.
Design Services
Two Minds Group and its Divisions offer a variety of design services from artwork setup to logo design and full branding packages. Artwork setup services start at $35. File recreation services start at $50. In addition, digital proofs are available for $5 per design. Core logo packages start at $400. These services can be purchased at the time the order is placed or afterwards, if necessary, to expedite the production process. All recreated files remain the property of Two Minds Group and can only be released to customers if a design release fee of $150 has been collected. Recreated files can be used for additional orders via Two Minds Group for no additional charge.
Digital Proofs for Print
Two Minds Group/Deadline Signs or Reseller.Deadline Signs delivers digital mockups or proofs when requested or when selected during the ordering process. Digital mockups are computer-generated pieces of art designed to emulate how a customer’s print might look on the selected material. These mockups are not exact representations of how a customer’s print will look when received. Two Minds Group is not responsible for any misunderstanding regarding proofs. All colors in a proof are merely estimations and Two Minds Group is not responsible for any discrepancy between the colors in a proof and the colors in the finished product. The Two Minds Group Art Department hand-creates every digital proof, attempting to anticipate how the art will react to the printing process, and other colors. The digital proof does not account for every possible printing issue, and Two Minds Group is not responsible for issues which are common to digital printing, but are not displayed in the proof such as printer banding or small ink droplets.
When a digital proof is completed it will be sent to the customer for approval. By agreeing to these Terms and Conditions, the customer acknowledges that approval of a proof is considered an official agreement with Two Minds Group. By approving the mockups, the customer accepts full liability for any issues with the art that are shown in the digital proof. These issues include, but are not limited to: typos, misspellings, incorrect colors, missing information, discrepancies caused by grommets or hardware, clashing colors, incorrect placement, and incorrect sizing. Further changes may be made after the mockup has been approved by direct contact from the customer to Two Minds Group before production on the product has begun, but Two Minds Group is not responsible for anything that has happened to the order before the customer makes the changes, and the customer may incur further fees or costs for changes occurring after approval of the mockup to be determined at the sole discretion of Two Minds Group.
Two Minds Group is not permitted to move forward with an order until all proofs have been approved. If a customer fails to approve all proofs associated with the order, the order will be put on hold. All turnaround times, including guaranteed turnaround, are contingent on the customer’s approval of the proof.
Digital proofs are a service provided by Two Minds Group for the convenience of the customer. If a customer is perceived to be abusing this service, (e.g., asking for a large number of provisionary mockups with the intent of only using one of them, taking our mockups to other printers for reference, requesting excessive mockup revisions, etc.) Two Minds Group reserves the right to add extra costs or fees at the sole discretion of Two Minds Group. All pricing for digital proofs, including pricing for mockup revisions, may change at any time without notice at the sole discretion of Two Minds Group.
Return and Refund Policy
If standard frames, stands, or other non-printed accessories ordered fail to work or break due to a manufacturing defect, they shall be eligible for replacement, refund, or store credit. Any manufacturing defect must be noted within 7 business days from receipt of the order. All sales of custom manufactured products are final. Carefully review every detail of the digital proof before completing your order. Once an online proof is approved via the placement of an order, or an email proof is approved with a response of "OK to Print," Two Minds Group is not responsible for any copy or design errors, including misspellings, date errors or color variation. After an order has been sent to Two Minds Group, the customer is responsible for paying the entire amount of that order and each job within it, along with applicable taxes and shipping/handling fees. After a job has been approved by customer, no changes can be made to the artwork files and job characteristics. In some cases, a refund may be extended to the customer if no work has been done by Two Minds Group on that order. Once a custom order has been submitted and the order has been moved into the prepress stage, no cancellation or refunds of that order will be offered. Two Minds Group cannot be held responsible for damage to its products due to unforeseen or uncontrollable weather circumstances, including but not limited to extreme cold/heat, rain, wind, sleet, ice, hail, and snow. Returned accessories are eligible for a refund within the 5 day policy as long as all contents of the box are present and the accessory is returned in the original packaging. Shipping costs to send back accessories will be covered by the purchaser.
All complaints must be registered within 3 days of receipt of your final order. A photograph of the product in question is required for documentation of the issue in question. In addition, if it is necessary to determine fault (as determined by Two Minds Group), the original products must be delivered or shipped back to Two Minds Group. Upon receipt of the photograph and/or product(s) in question, Two Minds Group will reproduce your order at no cost, should your order contain manufacturing errors and/or defects (as determined by Two Minds Group). You agree that the determination of whether or not a product is defective or incorrect is the sole discretion of Two Minds Group, and you also agree to fully-disclose the circumstances leading up to the issue in question, including how the product was used, where it was used and any other information that is needed to determine the cause of the product not working as intended.
Shipping
Please contact the Shipping Carrier (i.e. FedEx, UPS, USPS, etc.) directly for shipping-related issues once the order has shipped. The customer agrees that the shipping terms for all printed Products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the Shipping Carrier. Two Minds Group assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive an order on time.
If a package is not delivered due to an error made by the customer, e.g., not submitting the proper shipping address at the time the order is placed, which may cause an address change or the package to be reshipped (with the corrected address, if applicable), you will be charged an additional shipping fee. If, after placing an order, you wish to change the shipping address or shipping method, each time you request that we intercept and transport an order to a new shipping address (i.e., other than the one currently chosen) you will incur an administrative fee of at least ten dollars ($10.00) as well as any increases in the shipping fees and other charges the Shipping Carrier may impose. You consent to these fees and charges being applied to the credit card that was used to complete the transaction.
Please make sure to enter the correct email and shipping address when you place your order. Customers agree to be responsible for additional charges from the Shipping Carrier for unclaimed or undeliverable packages. Your order tracking number will be emailed to you once the order has shipped, and an email will also be sent to you upon delivery of your order. All missing package complaints must be registered within 3 days of receipt of the email stating that your order has been delivered. Two Minds Group does not keep any unregistered return packages in storage.
Two Minds Group cannot guarantee expedited Production time of any reprinted order, which will ship out at the originally-paid shipping method. Customers will be responsible for any additional shipping charges for reprinted orders if expedited shipping is needed.
Use of Site
This Site contains graphics, photographs, images, document layouts, artwork, text, fonts, software tools, and other information (referred to herein as “Content”). This Site and all Content are the copyrighted property of Two Minds Group. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content without Two Minds Group's prior written consent.
You are granted permission to access and use this Site and its Content for the sole purpose of preparing and ordering products or services solely through Two Minds Group (referred to herein as “Products”). This does not include the right to collect or use information contained on this Site for purposes to compete with Two Minds Group. You agree to use this Site in a responsible manner that is in full compliance with these Terms of Use and with your local laws and regulations. You agree that you will not use this Site to produce Products that are offensive, unlawful, harassing, libelous, threatening, harmful, or otherwise objectionable. Two Minds Group may terminate its service to customers found to be using this Site to engage in undesirable activities. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize Two Minds Group to produce the Products on your behalf. You agree that you are responsible for protecting your password and controlling access to your registered account. All materials we create in producing your printed product are the property of Two Minds Group. Although these materials will not be sold or given to any other party, we reserve the right to distribute free samples of your product. You agree that this Site and its content are provided “as-is,” without warranty of any kind, either expressed or implied.
Limitation of Liability
IN NO EVENT SHALL TWO MINDS GROUP OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT TWO MINDS GROUP HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM TWO MINDS GROUP OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL TWO MINDS GROUP BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORIZED USE OF THIS SITE OR ITS CONTENT.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TWO MINDS GROUP, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY FOR A PARTICULAR PURPOSE. TWO MINDS GROUP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Corporate ID & Trademarks
“TwoMindsGroup.com,” “Two Minds Group,” and any and all other marks appearing on this Site are trademarks of Two Minds Group in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify the Trademarks in any way, without Two Minds Group's prior written consent.
Privacy & Security Policy
You confirm that you have read, understood and agree to the Two Minds Group Privacy & Security Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you.
Indemnification & Governing Law
You agree that you shall indemnify and defend Two Minds Group and all parties from whom Two Minds Group has licensed portions of Content, and their directors, officers, managers and employees, against any and all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses. Two Minds Group is based in Concord, NC. Any legal action and issues related to the protection, infringement, or misuse of copyrighted materials proceeding, relating to or arising from your access to or use of this Site shall be governed by the laws of the State of North Carolina. You agree to submit to the jurisdiction of North Carolina State courts and agree that venue in these courts is proper in any such legal action or proceeding.